Overview

ITNS-Global Private Limited ("ITNS-Global", "we", "us", or "our") is committed to protecting your personal data and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites (global.itns.in, catalogs.itns.in, itns.in), engage our services, or otherwise interact with us.

We are headquartered in Hyderabad, Telangana, India and serve clients globally, including in the European Union. For EU/EEA residents, we process personal data in compliance with the General Data Protection Regulation (GDPR). Please also read our GDPR & Data Protection page for details specific to your rights under European law.

Data We Collect

We collect information you provide directly to us, information collected automatically, and information from third parties.

Information You Provide

• Contact & Enquiry Data: Name, company name, job title, email address, phone number, and the content of your enquiry when you submit a contact form or book a consultation.
• Account Data: Email address and password when you create an account on any ITNS-Global platform.
• Business Information: Company size, industry, current technology stack, and project requirements discussed during service engagements.
• Payment Data: Billing address, payment method details (processed by our payment providers — we do not store full card numbers).
• Communications: Records of correspondence, emails, support tickets, and meeting notes when you contact us.

Information Collected Automatically

• Usage Data: Pages visited, time spent, links clicked, browser type, device type, and operating system.
• Log Data: IP address, access times, referring URLs, and HTTP status codes.
• Cookies & Tracking: See our Cookie Policy for full details on the cookies we use.

Information from Third Parties

• LinkedIn profile information if you contact us or connect via LinkedIn.
• Marketing analytics from tools such as Google Analytics.
• Information from referral partners with your prior consent.

How We Use Your Data

We use collected information for the following purposes:

We will never use your data for purposes incompatible with those listed above without obtaining your explicit consent.

Data Sharing

We do not sell your personal data. We share data only in the following limited circumstances:

Service Providers

We engage trusted third-party companies who process data on our behalf under strict data processing agreements. These include:

• Cloud infrastructure providers (AWS, Microsoft Azure, Google Cloud)
• Payment processors (Razorpay, PayU)
• Email and communication platforms
• Analytics services (Google Analytics)
• CRM and project management tools

Legal Requirements

We may disclose personal data if required to do so by applicable law, court order, regulatory authority, or to protect the rights, property, or safety of ITNS-Global, our clients, or others.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, personal data may be transferred as part of that transaction. We will notify you via email and a prominent notice on our websites prior to such transfer.

Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements.

When data is no longer required, it is securely deleted or anonymised.

Your Rights

Depending on your location, you have certain rights regarding your personal data. Under GDPR (applicable to EU/EEA residents) and applicable Indian law, these rights include:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data ("right to be forgotten"), subject to legal retention obligations.
• Right to Restrict Processing: Request that we limit how we use your data in certain circumstances.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, withdraw it at any time without affecting the lawfulness of prior processing.
• Right to Lodge a Complaint: Lodge a complaint with the relevant supervisory authority (in India: the forthcoming Data Protection Board; in the EU: your local DPA).

To exercise any of these rights, contact us at consult@itns.in with the subject line "Data Rights Request". We will respond within 30 days.

Data Security

We implement industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:

• All data in transit is encrypted using TLS 1.2 or higher.
• Data at rest is encrypted using AES-256.
• Access to personal data is restricted on a need-to-know basis with role-based access controls.
• Regular security assessments and vulnerability scanning are performed on our systems.
• Employees handling personal data receive privacy and security training.
• We maintain an incident response plan for data breaches and will notify affected parties and regulators as required by law.

Despite these measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Cookies

We use cookies and similar tracking technologies on our websites. For detailed information about the cookies we use, their purposes, and how to control them, please see our Cookie Policy.

You can manage your cookie preferences through your browser settings or our cookie consent tool available on first visit to our websites.

International Transfers

ITNS-Global is based in India. If you are accessing our services from the European Union, European Economic Area, or United Kingdom, your personal data may be transferred to and processed in India, which may not have data protection laws equivalent to those in your country.

Where we transfer personal data outside the EEA, we ensure appropriate safeguards are in place through:

• Standard Contractual Clauses (SCCs) approved by the European Commission.
• Adequacy decisions where applicable.
• Binding Corporate Rules or other approved transfer mechanisms.

For more information about international transfers and your rights, see our GDPR & Data Protection page.

Children's Privacy

Our services are directed to businesses and professionals. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have inadvertently collected personal data from a minor, we will take steps to delete such information promptly. If you believe we have collected data from a minor, please contact us at consult@itns.in.

Policy Changes

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Notify registered users by email.
• Display a notice on our website for 30 days following material changes.

We encourage you to review this Policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: